Health safety measures
Preparing for your trip is more important than ever. We’re here to guide you through your journey, so you can travel with confidence. Read all about our (hygiene) measures, mouth masks, and what you can expect onboard.
Prepare your trip
Travel advice, health, and entry requirements
We advise checking the embassy website of the country you’re visiting. Next to that, you can check our TravelDoc tool to see what you need to prepare for your trip.
Some countries won’t let you enter without the proper additional documents. Make sure to check the requirements shortly before your trip.
Health screening at Amsterdam Airport Schiphol
All passengers travelling to, from, or via the Netherlands need to fill out a health declaration. You’ll fill out this form while checking in via KLM.com, the KLM app, at the self-service kiosk at the airport, or the check-in desk. You don’t need to bring a paper copy of the health declaration.
Latest flight information
You can check your flight status in the tracker or in My Trip. Please make sure to do this regularly, as all flights are subject to change and our messages might be sent with a delay because of the high volumes.
Face masks
As of 21 May 2022, face masks are no longer mandatory on most KLM flights. However, we recommend that you wear a mask during your flight.
You might be required to wear a face mask at your destination or in the country you’re transferring in. Also, the rules for wearing a mask at the airport differ per country. Please make sure to check the requirements of the countries you are travelling to and the local rules of the airports before departure. If you are flying with KLM, you will also receive an e-mail in the week before departure with the details about the requirements at your destination.
Wearing face masks at the airport
At some destinations, wearing masks is required in public areas, including the airport. Make sure to check the health requirements of the airports you’re travelling to, from, or via and follow the instructions at the airport. You can check the regulations for Schiphol airport on their website.
At the airport
Measures at Amsterdam Airport Schiphol
- Please note it takes longer to get to the gate, due to required checks. Make sure you arrive at the airport at least 2 hours (Europe) or 3 hours (intercontinental) before your scheduled departure. Keep all the necessary travel documents at hand so our agents can quickly check them.
- At Schiphol airport, you are advised to keep a 1.5-meter distance where possible.
- It is not longer mandatory to wear a face mask at Schiphol as of 21 May 2022. But you can wear a face mask at the airport if you want. Please check the rules of the country you are flying to: you might need to wear one at specific locations.
- Always follow the instructions of the ground and aircraft personnel, as maintaining social distance can be challenging in some situations.
Measures at other airports
Hygiene and social distancing measures are taken to ensure your safety. When you arrive at the airport, please make sure you follow instructions given to you by airport staff. We’ve added floor marks, signs and transparent screens to make sure there’s enough distance. We regularly clean and disinfect all desks and self-service kiosks. If you’re bringing someone with you to say goodbye, we recommend you do so outside instead of in the departure halls.
The guidelines on how to act can vary per country because of government measures. We advise checking the embassy website of the country you’re visiting.
Lounges at Amsterdam Airport Schiphol
The Schengen KLM Crown Lounge is opened from 04:45 AM –10:00 PM. You’re also welcome in the Non-Schengen KLM Crown Lounge, which is also opened from 04:45 AM –10:00 PM. This lounge is located between the E and F pier at Schiphol airport. Show your travel documents at the documentation check to enter the Non-Schengen area. Are you unable to wear a face mask for medical reasons? Please show your medical certificate.
You can still grab something to eat or drink at our catering facilities, which have been adapted to provide you with a safe service. The Blue bar and restaurant remain closed.
Lounges at other airports
As a result of prevention measures all over the world, other lounges might have changed opening hours. Please check the latest status of your lounge at the airport.
Before you board
Temperature measures and health checks
At some airports, your health might be checked during check-in, boarding, or on arrival. You could also receive a questionnaire, for example. This varies per country and airport.
We advise checking the embassy website of the country you’re visiting. Next to that, you can check our TravelDoc tool to see what you need to prepare for your trip.
Boarding process
For the most part, we’re resuming the regular boarding process. While boarding, we advise you to keep as much distance from others as possible.
Sometimes, a bus will bring you from the gate to the aircraft at Amsterdam Airport Schiphol. We aim to let no more than 40 passengers on each bus, when possible.
During your flight
Good hygiene is and has always been our priority. We’ve taken extra measures when it comes to the cleaning and maintenance of our aircraft before you embark. Every day, our aircraft are thoroughly cleaned with approved disinfectants. During the flight, the air in our aircraft is continually renewed with fresh air drawn in from outside. Our aircraft are equipped with an air filtration system consisting of High Efficiency Particulate Air (HEPA) filters which capture 99,99% of viruses and bacteria, including coronaviruses.
Catering
Our onboard catering is mostly back to how it used to be before the COVID-19 pandemic. This means that you can enjoy delicious meals, drinks, snacks, and personal KLM service from our crew
At all times, we take the most recent COVID-19 measures into account. Therefore, our catering and service might still be adjusted on your route.
Extra measures during the flight
Following the general guidelines about social distancing, we aim to maximise space between passengers by keeping seats empty when possible. However, because of an increasing number of passengers, you might be seated next to each other.
On intercontinental flights, pillows are available on request in Economy Class.
Our aircraft are equipped with so-called coronakits, in case a passenger unexpectedly shows any signs of illness during the flight. These kits contain Personal Protective Equipment (PPE) for passengers and our staff to limit the risk of an infection on board.